We�ve Gone Remote: Secrets For Successfully Managing Healthcare Contact Centers

Managing a hospital contact center is no easy task, especially considering the tendency toward high agent turnover and the need for 24/7 agent availability. Management challenges increase even more when a health crisis such as COVID-19 hits. Almost overnight, many health systems had to make remote contact centers work to protect the health and safety of their employees. Explore how a team of agents working from home can exceed operational productivity in this eBook.

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