IDC Technology Spotlight - Business agility in the next normal: Why process automation and multi-channel delivery is crucial for SMBs

The events of 2020 have had quite an impact on how and where businesses operate and are driving future trends in the workplace. The trend toward a hybrid workforce is driving all organizations to invest in new technology to ensure business continuity. According to IDC's COVID-19 Impact on IT Spending Survey, the percentage of the workforce working from home has risen to 211% since the beginning of 2020. IDC's June 2020 Generational Print Survey shows that 63% of global respondents indicated that some portion of their work occurs at home, while 41% indicated that a work location change of "working from home exclusively" occurred in 2020.

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