Many small to medium-sized businesses still rely on repetitive manual processes to send critical transactional documents such as invoices, statements, notifications, and contracts. An optimized mail workflow meets the needs and requirements of the business, its customers and makes the most of internal human resources. This white paper explores and compares the business outcomes and impact of using manual, partial and fully automated to complete; outbound document workflow. How much does employee engagement have to do with customer experience? And which scenario has the potential for the most errors? You might be surprised.
